The Refuge in Otsego County

Remains committed to the cause of homelessness by providing emergency overnight shelter to those in need.


What Do We Do?

People in need can complete an online “Request for Help” or call 989.350.8231 (ask for The Refuge). Family, friends and others can make a confidential referral for help if they know or suspect someone is homeless. 


Change Lives

We provide overnight emergency shelter in Otsego County during the colder months – moving individuals from cars, tents, or other living arrangements, to safe accommodations.


Help to Guide


Homeless services are available but few know how to access them. The Refuge acts as “navigator” to help individuals find the resources they need and to create a “Moving Forward Plan” so they can go from homeless to housed.

Stones of Meaning

Provide Hope


We provide breathing room - a rest from the stress of homelessness - so individuals can concentrate on next steps to end their homelessness.


Provide Stability


We provide housing until clients can, working their Moving Forward Plan, get themselves started on a new positive path.


In Gratitude

Over the years, the Refuge has enjoyed the financial support of so many - area churches, friends and businesses providing gifts of money and in-kind services. We are so grateful for the continuing assistance over the past few years of various funds of the Otsego Community Foundation.


In 2021, The Barbara and Frank Rock Family Fund of OCF generously provided funding so we could re-establish, expand, and update this website. Thank you all.



The Refuge is helping those needing temporary housing as a result of the recent tornado. This is made possible through a grant from the Tornado Response and the Muzyl Foundation Funds of the Otsego Community Foundation.  If you need housing, please call The Refuge 989-732-8929 (United Way switchboard), identify your need as "housing" and ask for The Refuge. You may also visit The Refuge Office located at the Otsego County United Way at 116 E. Fifth St., Gaylord.  No appointment necessary.  The office will be open this weekend 9:30 am - 3:30 pm.


OTHER IMPORTANT CONTACTS for general disaster service referrals:  Dial "211"


FREE LEGAL CLINIC:  A free legal clinic for those affected by the tornado is being held by your Otsego County Courts on Friday, June 3rd from noon - 4 pm at the Otsego County Building, 225 West Main St., Gaylord.


HELP A FRIEND OR FAMILY MEMBER:  If you know of someone who needs housing services please call The Refuge Office at 989-732-8929 and ask for the Refuge or submit a confidential referral on this website.  Thank you for your assisance.